Return Policy
TERMS & CONDITIONS FOR RETURNS
Winnpack has a well defined Return and Exchange Policy for its customers. Kindly refer to the Return Policy before placing any orders on the website. We are not perfect but we have ensured that our Return/Exchange Policies do not bring any ugly surprises to you post your purchase.
Conditions for Returns or Exchange
- Products received in "Damaged" condition due to a manufacturing defect .
- Products not as per description/photo on the website.
- Products sent incorrectly.
- Customized products and bulky items.
- Made to order and custom designed products.
- Product sold during clearance, festival sale, discount offers and applied coupon.
- Matters arising as a result of Disclaimer on the item.
- No cancellation request shall be entertained after 24hrs of placing the order
Our Return Policy allows for easy returns and exchange for:
No returns, refunds, cancellation or exchanges will be accepted for the following:
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your return within 2 days of receipt of the product. Return request registered after 2 days of delivery shall not be entertained by Winnpack.
Procedure for Returns or Exchange
- Go to Contact Us in the footer section of the website and log your request.
- If you face any difficulties while raising the request, you may simply email us at support@winnpack.com
Shipping Charges for Return Orders
- All return shipping charges are non refundable and shall be deducted from the refund amount.
- We incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded.
- We normally provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup then you will have to self ship the product .
- All returning items must be carefully packed to avoid any form of damage
Order Cancellation by Winnpack
Please note that there may be certain orders that we are unable to accept/fulfill and can be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include but are not limited to limitations on quantities available for purchase, inability to meet timeline for customized orders, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Winnpack and accept Winnpack's decision regarding the cancellation.
Notwithstanding anything contained in this policy, Winnpack reserves the right to reject any request for return, cancellation and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
